Physical branches are a precious asset that digital channels will not replace. Customers need personal services and assistance for some of their financial needs.
The bank branch is going to play a new, yet crucial role for traditional financial institutions in the new landscape with Fintechs and digital-only competitors.
Next generation self-service kiosks are a great option for traditional bank branches who want to enhance personalization and remain competitive.
AI will revolutionize banking customer service via chatbots and home assistants.
Biometric technology has enormous potential to render verification processes smoother and more secure.
2018 is shaping up to be a milestone year for biometric technology. Here’s how it will start to affect the consumer experience in financial services