Posted on 03 August 2011 by
As one billion people turn to mobile phones and tablets to access the Internet, eBankers are seizing the opportunity to significantly enhance the security of their online banking and e-commerce, enable peer-to-peer mobile money, and develop a new mBanking channel.
Posted on 02 October 2012 by
Historically banks have been reluctant to warm up to social media as a means of communication and customer service. However, if the proliferation of conferences on the subject is anything to go by e.g. Bank Innovation (USA), Social Media in Payments (UK) & the upcoming Social Banking forum in Paris, then it looks like the […]
Posted on 22 May 2013 by
Waiting in line to pay at the supermarket, people used to pick up and read the magazines strategically placed at the checkout. Today, as the print media industry knows all too well, most of us surf the web on our mobile phone instead of flipping through the tabloids (and that’s if we even go to […]
Posted on 28 May 2013 by
I recently attended an industry event in Munich, where I presented a keynote on customer loyalty in telecoms. One thing that surprised me at the event was that, for the first time in my career, the topics discussed in other keynote sessions, panels and roundtables differed significantly from the discussions I had in backstage with […]
Posted on 05 June 2013 by
Machine to machine communications is a hot topic. There is a whole conference dedicated to the topic: M2M World Congress London. Held recently in London from 25th -26th April, it focused on the different experiences that industry players are having in deploying M2M. Mobile network operators were omnipresent, with the likes of EE, Telefónica, Orange, […]
Posted on 24 June 2013 by
The subject of indoor vs. outdoor mobile internet access is much debated. Currently, consumers have very different expectations when they access the internet via a mobile device indoors, and when they do so outdoors. As Dean Bubley highlighted on his blog recently, most users expect to jump through a small hoop, like ‘watching an advert, […]
