Tag: Customer experience

Are there limits to NFC and mobile payments?

As a regular follower, you’ll have read a post on the rise of eBanking and mobile payments in the USA. You might also have crossed the Atlantic (via social media) to see for yourself whether London is NFC-ready with our Contactless Challenge – encouraging two mobile influencers to compete to complete several NFC tasks with […]

The importance of listening – but not too much

We currently live in a world that never switches off. Conversations are happening in person, over communications networks and online at all times. We have multiple distractions: distractions such as cell phones, computers, iPods and 24/7 television. We are constantly talking. Even when listening we are continually chattering in our brain, formulating an answer, or […]

Big bang data

Pick up any magazine or read any online publication and I guarantee you’ll see a reference to the Big Data phenomenon. And why wouldn’t you? The statistics speak for themselves: every day we create 2.5 quintillion bytes of data and IBM claims that 90% of the data in the world today has been created in […]