AI will revolutionize banking customer service via chatbots and home assistants.
Next generation self-service kiosks are a great option for traditional bank branches who want to enhance personalization and remain competitive.
The bank branch is going to play a new, yet crucial role for traditional financial institutions in the new landscape with Fintechs and digital-only competitors.
Banks need to continue evolving their offerings and improving customer life cycles to meet the needs of future consumers.
Mobile banking is becoming increasingly important, as millennials demand more digital options. Nordea Bank is leading the way with its award-winning app, Tunnusluvut.
Banks are under pressure to deliver results, build trust in the system and comply with regulatory changes. Here’s how digitization can help.