It’s always pleasing to see creative, informed content get the recognition it deserves, particularly in the world of social media so I decided to look…
How do you prioritise your written communication? I’m willing to bet that most of us read text messages long before we read emails. In truth,…
If you read my introductory post, you’ll be aware that I’m roaming the exhibition halls at GITEX Technology Week in Dubai, with a keen interest…
Hello from Berlin where we have been attending the Telecom Loyalty and Retention event, exploring how to improve customer loyalty and retention in the telecoms…
With all the buzz around 4G and LTE coming to a town near you (if you live or work in the US or UK), and…
I recently attended an industry event in Munich, where I presented a keynote on customer loyalty in telecoms. One thing that surprised me at the…
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